Terms of Service

Last updated: September 20, 2025

1. Acceptance of Terms

By accessing or using CI Prep Pro ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use our Service.

2. Description of Service

CI Prep Pro is an online question bank and study platform designed to help healthcare professionals prepare for the Clinical Informatics board examination. Our Service includes:

  • Practice Questions: Comprehensive question bank covering Clinical Informatics topics
  • Study Sessions: Timed and untimed practice sessions
  • Performance Analytics: Progress tracking and performance insights
  • Educational Content: Blog posts and study materials

3. User Accounts and Registration

Account Creation

  • You must provide accurate and complete information when creating an account
  • You are responsible for maintaining the confidentiality of your account credentials
  • You must be at least 18 years old to create an account
  • One person may not maintain multiple accounts

Account Security

  • Notify us immediately of any unauthorized use of your account
  • We are not liable for losses due to unauthorized use of your account
  • You are responsible for all activities under your account

4. Subscription and Payment Terms

Subscription Plans

  • Various subscription plans are available with different features and durations
  • Subscription fees are billed in advance on a recurring basis
  • All fees are non-refundable except as required by law

Payment Processing

  • Payments are processed securely through Stripe
  • You authorize us to charge your payment method for applicable fees
  • You must update payment information promptly if it changes

Refunds and Cancellations

  • You may cancel your subscription at any time through your account settings
  • Cancellation takes effect at the end of your current billing period
  • No refunds for partial months unless required by applicable law
  • We reserve the right to offer discretionary refunds on a case-by-case basis

5. Acceptable Use Policy

Permitted Uses

  • Use the Service for personal study and exam preparation
  • Access content according to your subscription level
  • Provide feedback to improve our Service

Prohibited Activities

  • Account Sharing: Do not share your account credentials with others
  • Content Copying: Do not copy, reproduce, or distribute our proprietary content
  • System Interference: Do not attempt to interfere with or disrupt our Service
  • Reverse Engineering: Do not attempt to reverse engineer our platform
  • Commercial Use: Do not use our content for commercial purposes without permission
  • Cheating: Do not use unauthorized aids or methods to circumvent intended functionality

6. Intellectual Property Rights

Our Content

  • All questions, explanations, educational materials, and platform features are owned by CI Prep Pro
  • Our content is protected by copyright, trademark, and other intellectual property laws
  • You receive a limited, non-exclusive license to use our content for personal study purposes only

Your Content

  • You retain ownership of any content you submit (e.g., feedback, comments)
  • By submitting content, you grant us a license to use it to improve our Service
  • You represent that you have the right to submit any content you provide

7. Privacy and Data Protection

  • Your privacy is important to us
  • Our collection and use of personal information is governed by our Privacy Policy
  • By using our Service, you consent to our data practices as described in our Privacy Policy

8. Disclaimers and Limitations

Educational Purpose

  • Our Service is for educational purposes only
  • We do not guarantee exam success or specific outcomes
  • Our content should supplement, not replace, official study materials

Service Availability

  • We strive for high availability but do not guarantee uninterrupted service
  • We may perform maintenance that temporarily affects service availability
  • We are not liable for losses due to service interruptions

Content Accuracy

  • While we strive for accuracy, we do not warrant that all content is error-free
  • Medical knowledge evolves, and content may become outdated
  • Always verify information with authoritative sources

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

  • WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES
  • OUR TOTAL LIABILITY IS LIMITED TO THE AMOUNT YOU PAID FOR THE SERVICE IN THE PRECEDING 12 MONTHS
  • WE ARE NOT LIABLE FOR EXAM PERFORMANCE OR CAREER OUTCOMES

10. Indemnification

You agree to indemnify and hold harmless CI Prep Pro from any claims, losses, or damages arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any rights of another party

11. Modifications to Terms

  • We may modify these Terms at any time
  • We will notify you of material changes via email or through the Service
  • Continued use after changes constitutes acceptance of new Terms
  • If you disagree with changes, you may cancel your account

12. Termination

By You

  • You may terminate your account at any time through account settings
  • Termination does not entitle you to a refund of prepaid fees

By Us

We may terminate or suspend your account if you:
- Violate these Terms
- Engage in fraudulent activity
- Use the Service in a way that harms our business or other users

Effect of Termination

  • Your access to the Service will cease immediately
  • We may delete your account data according to our data retention policies
  • Provisions that should survive termination will remain in effect

13. Dispute Resolution

Governing Law

These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.

Dispute Resolution Process

  1. Direct Communication: First, contact us at support@ciprep.pro to resolve issues
  2. Mediation: If direct communication fails, we encourage mediation
  3. Arbitration: Disputes may be subject to binding arbitration under the rules of the American Arbitration Association

Class Action Waiver

You agree to resolve disputes individually and waive the right to participate in class actions or collective proceedings.

14. Miscellaneous

Entire Agreement

These Terms, together with our Privacy Policy, constitute the entire agreement between you and CI Prep Pro.

Severability

If any provision of these Terms is found unenforceable, the remaining provisions will remain in full force and effect.

Assignment

You may not assign these Terms without our written consent. We may assign these Terms without restriction.

Force Majeure

We are not liable for delays or failures due to circumstances beyond our reasonable control.

15. Contact Information

For questions about these Terms, contact us at:

Email: legal@ciprep.pro
Mail: CI Prep Pro Legal
1280 Lexington Ave FRNT 2
#1144
New York, NY 10028

Customer Support: support@ciprep.pro

16. Effective Date

These Terms are effective as of the date you first access or use our Service, whichever is earlier.